This unit applies to packing, storage and despatch processes. It includes inspecting equipment prior to packing.

Operating procedures may relate to:

packaging

cleaning

storage

transport

manual handling techniques

safe use of machines and related equipment

Work may be conducted in small to large scale enterprises and may involve individual and team activities. Work is performed within defined procedures under direct supervision.

This unit is applied according to OHS and workplace practices of the enterprise, which may include:

requirements prescribed by legislation, awards, agreements and conditions of employment

standard operating procedures

work instructions

oral, written and visual communication

quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output

housekeeping

tasks related to environmental protection, waste disposal, pollution control and recycling

This unit requires the application of skills associated with planning and organising activities for the despatch of laundry products. This unit also requires the ability to communicate and interpret information on despatch and storage requirements.

Prerequisites

ELEMENT

PERFORMANCE CRITERIA

1 Prepare product for despatch

1.1 Records are checked, where relevant, to ensure requirements are met

1.2 Orders are compiled to customer specifications and requirements

1.3 Orders are coordinated to meet delivery or collection timetables

1.4 Schedules are monitored and adjusted in response to operational variations

2 Product is packed for delivery or collection

2.1 Transport or storage equipment is inspected prior to packing to ensure cleanliness specifications are met

2.2 Packing sequences and OHS practices are followed

2.3 Products are packaged to meet laundry and client requirements

2.4 Final inspection is assessed in accordance with quality standards

2.5 Packaging issues are identified and reported

3 Process orders and dockets

3.1 Despatch, storage and other related documentation is checked

3.2 Documentation is completed

4 Store products

4.1 Products are stored in an appropriate location in accordance with workplace procedures and AS 4146

4.2 Orders are assigned according to storage and transport requirements

This describes the essential skills and knowledge and their level

Demonstrates knowledge of:

procedures for packing and handling

timetables for delivery and collection

storage and despatch requirements

safety and environmental aspects of related to workplace operation and manual handling, including consumable or hazardous materials

workplace practices

OHS practices, including hazard identification and control measures

quality practices

practices for recording and reporting

Demonstrates skills to:

handle products appropriately

select and use equipment

meet customer and enterprise specifications/requirements

locate and apply relevant information

maintain quality requirements for each stage of the process

apply defined procedures

receive and transfer information

read, interpret, and follow information on work specifications , standard operating procedures and work instructions, and other reference material

maintain accurate records

communicate within the workplace

sequence operations

meet specifications

clarify and check task-related information

carry out work according to OHS practices

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.

Critical aspects of evidence to be considered

Demonstrates skills and knowledge to:

confirm requirements

prepare products for storage or despatch

pack products appropriately

compile orders for despatch

Consistency in performance

Consistently applies skills and knowledge when:

organising work

completing tasks

identifying improvements

using workplace practices

using OHS practices

recording and reporting accidents and incidents

assessing operational readiness of equipment used and work processes

recognising and adapting to cultural differences in the workplace, including modes of behaviour and interactions

completing work systematically with attention to detail without damage to goods and equipment

Resource implications

Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to information on workplace practices and OHS practices.

Context for assessment

Assessment may occur on the job or in an appropriately simulated environment.

Interdependent assessment

This unit may be assessed independently or in combination with other relevant units.

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

Legislative/regulatory requirements

All work must comply with relevant Federal and State or Territory legislative or regulatory requirements.

Prepare product may include:

care requirements

packaging

correct labelling and identification

Transport or storage equipment may include:

trolleys

bins

baskets

racks

vehicles

weighing machines

conveyor equipment

tying, wrapping, banding and hanging equipment (including heat shrink equipment)

auto ID equipment, bar coding equipment

folding equipment

shelving

cages

linen covers

OHS practices

OHS practices must include hazard identification and control, risk assessment and implementation of risk reduction measures specific to the tasks described by this unit, and may include:

manual handling techniques

standard operating procedures

personal protective equipment

safe materials handling

taking of rest breaks

ergonomic arrangement of workplaces

following marked walkways

safe storage of equipment

housekeeping

reporting accidents and incidents

other OHS practices relevant to the job and enterprise

Sector

Laundry Operations

This unit contains employability skills.